Shipping policy
Shipping & Returns
Shipping
Standard Shipping within the USA (Delivery Time 3-8 Business Days) - Free
Standard Shipping within the United Kingdom, France, Italy (Delivery Time 7 -10 Business Days) - Free
The parcel will be sent out from in the first 1 business day once the orders are made.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Asking for forgives for any inconvenience
The shipping time is up to multiple factors, like the destination country, customs, weather, and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.
90-Day Money-Back
RETURNS
Return Due To Change Of Mind
Dr. Pen Retailer will happily accept returns due to change of mind as long as a request to return is received by us within 90 days of receipt of item and are returned to us in original packaging, unused and in resell-able condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to the original payment method or store credit for a future purchase. We will notify you once this has been completed through email.
Warranty Returns
Dr. Pen will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Upon return receipt of items for warranty claim, you can expect Dr. Pen to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
Exclusive Warranty
Safe & Secure Checkout
DELIVERY TIME EXCEEDED
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
TRACKING NOTIFICATIONS
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
DUTIES & TAXES
Sales tax has already been applied to the price of the goods as displayed on the website
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country.
CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
CUSTOMER SERVICE
For all customer service enquiries, please submit an enquiry at
https://drpenset.com/policies/contact-information